babyTEL 911 Service: It’s different
The babyTEL 911 Service is operated in conformance with CRTC directives for nomadic VoIP services.
Customers of nomadic VoIP services can make calls from anywhere they have access to the Internet, whether that be their registered address or some other location. Because of these nomadic capabilities, 911 calls are first answered by a specialized emergency call center, where the caller’s location is confirmed before the call is transferred to the nearest emergency response center.
When you dial 911 using the babyTEL Service, your telephone number and registered address are automatically sent to the specialized emergency call centre where the call is answered. The operator responding to your call will confirm your incident location then transfer you to the nearest 911 emergency response center where you will be asked about the particulars of your emergency so that the appropriate emergency services (police, fire department, paramedics, etc.) can be contacted for dispatch to the incident location.
It is important to note that the babyTEL 911 service stops working in situations where your Internet is out of service. These situations include power outages and malfunction of equipment such as your Cable/DSL modem, router or Telephone Adapter.
There are important 911 terms, conditions and limitations related to the babyTEL Service set forth in section 8 of the babyTEL . Prior to subscribing to the babyTEL Service, you must review the full text of terms and applicable limitations of liability set out therein. You must also review the babyTEL 911 service description which can be found at 911: It's different.
babyTEL Terms of Service