Location in Case of Emergency (911)
babyTEL Voice Service allows you to make calls from anywhere that you have access to a broadband internet service wherever you are located. However, because of these nomadic capabilities, babyTEL is not currently able to automatically detect whether the Voice Service is being used from the registered service address or from some other location. Consequently, when a subscriber relocates, babyTEL no longer has valid 911 routing or ALI (Automatic Location Information) data with which to process 911 calls from that Customer, unless the Customer updates his/her location information.
To ensure your safety, Once the 911 Service is activated, all calls by the Customer using the 911 Service will be connected to an intermediary (such as a third party call centre), which in turn will transfer the call to the proper PSAP or emergency services agency. Based on the information provided by the Customer, the intermediary will direct your call to the appropriate emergency services agency or a public safety answering point.
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