Includes Listen-In, Whisper and Barge-In. These features help supervisors guide agents in providing great customer experience.
Call recording allows a business to capture conversations of any extension. Useful for detail verification or regulatory compliance where applicable.
Your desktop phone and Triple-T all ring simultaneously – You pick up on the phone that is convenient. You may even opt to have Triple-T replace your desktop phone.
Online Account Management
Simply log in to manage your account, update your information, change preferences, add new services and view your billing and call details.
Toll Free Numbers
Offer your customers a toll free number to encourage more people to call your business.
Do Not Disturb
Activate this feature to direct your incoming calls to voicemail.
Add a third person to your phone conversation.
The Virtual Assistant asks users who they which to speak to and connects them accordingly.
Call queues allow you to effectively manage call volume and minimize missed calls.
Voice Dialing is an option that speech enables your Automated Attendant so callers can get in touch with the right party by simply saying the name of the person or department they wish to reach.
Easily forward your calls to another phone number. When your internet service is interrupted, calls to your babyTEL business number are automatically forwarded to your cell phone or another phone number of your choice.