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Introduction

As a provider of quality residential and enterprise VoIP communications services, babyTEL takes your privacy very seriously. babyTEL is committed to respecting the confidentiality of your personal information, especially who you call and who calls you.

About the Privacy Statement

Our Privacy Statement is here to help you understand how babyTEL uses and safeguards the personal information you provide to us, or that is generated by your use of our VoIP communications products and services. If you have any questions concerning this Privacy Statement, please email us at privacy@babytel.net.

Collection / Use of Information

babyTEL® shall collect and use your personal information for billing, provisioning of service, to solve problems associated with service, and to inform you of new products or services that will better meet your needs. Authorized personnel of babyTEL will use your identifiable information to market products and services to you, but will not disclose or make available your personal information to any third parties seeking to market products before obtaining your consent. If you choose not to be included in direct marketing campaigns of new products and services from babyTEL, your information will not be used.

Unlawful Activity

babyTEL may use your identifiable information to investigate and help prevent potentially unlawful activity or activities that threaten the integrity of service or network integrity or otherwise violate babyTEL’s Terms of Use Agreements.

Use of “Cookies”

Cookies, which are small text files stored by your browser on your hard drive whose purpose is to enhance your browsing experience may be used to tailor our web sites to match your interest and preferences, and to facilitate the collection of personal and non-personal information. You can configure your web browser to either refuse accepting any cookies, or prompt you before a cookie is placed on your computer. Refusal of cookies may, in some cases, prevent you from visiting certain sections of the site or from receiving personalized information when visiting the site. Cookies cannot be used by babyTEL retrieve any personal information about you unless you have previously purchased from or registered with to babyTEL. babyTEL does not and cannot use cookies to retrieve personal information about you from your computer unless such information was knowingly and willingly provided by you.

  • Third party vendors, including Google, show our ads on sites on the internet.
  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website.
  • Users may opt out of Google’s use of cookies by visiting http://www.google.com/privacy_ads.html.

Non-Personal Information

Non-personal information is information concerning the manner in which you access our web sites. This information includes the type of browser you use, your computer’s operating system, the name of your Internet Service Provider as well as the pages you visit and links you click. Non-personal information is automatically collected when you access our web sites.

Non-personal information is also used to diagnose problems with our servers, gather broad demographic information and to administer our web site. Such information does not allow us to personally identify you.

Account Information access and corrections

You can correct your personal information anytime by login into the “Your babyTEL account” page on www.babytel.ca. babyTEL shall honor any e-mail requests sent to the address below from you to access, change or delete your account information (i.e., name, address or billing information) or otherwise correct inaccurate information. In addition, if you believe that your personally identifiable information is being mishandled in light of this Privacy Statement, please immediately notify babyTEL by e-mail at privacy@babyTEL.net so that we can address your concern.

Security

We take great care and use appropriate technologies and measures to ensure the security and safety of all your transactions and information with babyTEL. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place safeguards to secure the information we collect online. Our servers use encryption technology to protect the transfer of your credit card data to unauthorized parties. When these types of measures are taken, shopping online is safe and secure. We use industry-recognized standards in transaction security to protect the information you provide when you make a purchase at babyTEL. Servers holding your private information are secure and accessed by authorized personnel only.

Communications

babyTEL will not read, listen to or disclose to any third parties private e-mail, conversations, or other communications that are transmitted using babyTEL services except as required to ensure proper operation of services or as otherwise authorized by law.

Links

This web site may contain links to other sites. Please be aware that babyTEL is not responsible for the privacy practices of such other sites. We encourage our subscribers to be aware when they leave our site to read the privacy statements of each and every site that collects personally identifiable information. This privacy statement applies solely to information collected by us.

Questions / Concerns

If, after reading our Privacy Statement, you have questions or concerns about any of the statements herein, we welcome your feedback. You may address your questions or concerns to privacy@babytel.net.